Frequently Asked Questions

  • Do I need a referral for physiotherapy and/or manual therapy?
  •  Physiotherapy and manual therapy are directly accessible. This means you do not need a referral from your doctor or specialist to make an appointment with us.
  • Does Plexus Amsterdam have a contract with my health insurance? 
  • Plexus Amsterdam has signed contracts with all the health insurers.
    For more information click here.
  • Is physiotherapy and/or manual therapy reimbursed by my health insurance? 
  • Physiotherapy is not covered by the "basic" health insurance but by the supplementary health insurance. The exact number of treatments that are reimbursed depends on your health insurance and the indication for the treatment. Before your first visit, check the conditions of your policy to see whether you are insured for treatment what the insurance covers and for how many sessions.  For more information click here.
  • How can I schedule an appointment? 
  • You can schedule an appointment online via our online booking system. Click here to go to the right page. You can also schedule an appointment by phone. Click here for contact information for all our practice locations.   
  • How can I cancel or change an appointment? 
  • If you have made an appointment online, you can easily cancel it via the cancellation link that you will find in the confirmation email of your appointment. You can then make a new appointment in the same way via our online booking system. Alternatively, you can also contact the practice or your treating therapist directly by phone to cancel or change an appointment. For an overview of all treatment locations and contact numbers click here and for an overview of all therapists and their contact information click here.   
  • How long before my appointment time can an appointment be cancelled or rescheduled?   
  • Please make sure you cancel or reschedule in time - If you cannot make an appointment, cancel or reschedule at least 24 hours before the agreed time of the session. Otherwise, we will be obliged to charge you in full for the cost of the treatment session. 
  • What is physiotherapy?
  • Physiotherapy is a paramedical discipline that focuses on treating physical complaints to the musculoskeletal system. This includes muscles, bones, joints, tendons and nerves. For more information click here.
  • What is the difference between physiotherapy and manual therapy?
  • Manual therapy is a specialized form of physical therapy that focuses on treating joint and spine problems with specific manual techniques.    For more information click here.   
  • For which complaints can I go to a physiotherapist? 
  • Physical therapists treat a wide range of complaints, including back and neck pain, sports injuries, postoperative rehabilitation, overloaded muscle complaints, arthritis, and much more. For more information click here.
  • Can I go to the physiotherapist or manual therapist if I do not have additional insurance?
  • Yes, of course it is possible to make an appointment without having the additional insurance. However, please be aware that will you have to pay for the treatments yourself. Click here for more information and current treatment rates.  
  • How many treatments per year does my health insurance cover?
  • The number of treatments reimbursed depends on your health insurance cover and the type of additional insurance you have. This can vary from a few treatments to a certain number per year. Consult your policy conditions or contact your health insurer for more information.   
  • What is considered a "chronic indication"? 
  • A chronic indication for physical therapy refers to a long-term medical condition (usually longer than 3-6 months), post-operative or injury through trauma that requires physiotherapy. This indication has been diagnosed by a doctor or specialist and must appear in the "chronic list" for physiotherapy. It is important to note that a doctor or specialist must diagnose the medical condition and write a referral for physiotherapy for the indication to be considered "chronic". The reimbursements and conditions related to chronic indications vary by health insurer and policy, so it is advisable to contact your health care provider for specific information about reimbursements and conditions.   
  • What are the rates for physiotherapy treatment or manual therapy?
  • Click here for more information and about current treatment rates.
  • What can I expect during my first appointment (= “intake”) with a physiotherapist or manual therapist?
  • During your first appointment (= “intake”), the physiotherapist will take an extensive anamnesis to discuss your health complaints and medical history. This is often then followed by a physical examination to determine the possible anatomical source of your symptoms. Based on this evaluation, the therapist will then discuss the diagnosis and possible treatment plan with you. For more information click here.   
  • How long does the physiotherapy treatment process take?
  • The duration of a physiotherapy treatment programme varies depending on the nature and severity of the complaints, as well as the individual response to treatment. Some complaints can be remedied in just a few sessions, while others require longer treatments and rehabilitation.
  • What should I bring to my first appointment? 
  • To your first appointment, please bring:
    - ID, driver's license or passport.
    - Health insurance card.
    - A referral letter/email, if you have one.   
  • Do I have to wear special clothing or shoes during the treatment?
  • When treating or examining your leg, groin, hip, back or shoulder, it may be necessary that you have to take off some of your clothing. Please make sure you take this into consideration and choose comfortable clothing with appropriate underwear that closes tightly and is not transparent.
  • What can I do to help my recovery?
  • In addition to the treatments given by the physiotherapist, it can be useful to do exercises at home that have been recommended by the therapist. Following the instructions regarding exercise, rest and posture can help recovery and prevention of possible complaints in the future. 
  • Can physiotherapy help with chronic physical pain?
  • Yes, physiotherapy can certainly help with most chronic physical pain complaints and disorders. Through various treatment techniques and exercises, the physiotherapist can reduce pain, improve mobility and increase the patient's quality of life.
  • Can physiotherapy also be used preventively?
  • Yes, physiotherapy can certainly be used preventively to prevent injuries and health complaints. Through exercises, advice on posture and lifestyle, and learning better movement patterns, the physiotherapist can help you get ahead of your problems.
  • Can I receive physiotherapy during my pregnancy?
  • Yes, physical therapy is safe and effective during pregnancy. It can help reduce complaints such as back pain, pelvic pain and other discomforts associated with the changes in the body during pregnancy.
  • Can physical therapy help with rehabilitation after surgery?
  • Yes, physical therapy often plays a very important role in post-operative rehabilitation. Through specific exercises, mobilization techniques, and treatment plans, the physical therapist can help restore function and mobility after surgery.
  • How can I pay the invoice?
  • At the beginning of the month, you will receive an invoice per email for the treatments from the previous month and / or the invoices that are still not paid. You can use the payment link in the email to pay via iDeal.
    Alternatively, you can also pay the amount due within 14 days of the invoice date by bank transfer to bank account number: IBAN NL25 INGB 0667 6294 24, named "Fysiotherapie SW Plexus". Please do not forget to note the invoice number in the transfer.   
  • If you have a question about a received invoice?
  • You can contact Yvonne van Berkum directly on Wednesday, Thursday or Friday between 10.00 and 15.00 via 020-3038206 or send an e-mail to Yvonne handles all the administration and will be able to help you. 

Pelvic physiotherapy

  • What is pelvic physiotherapy?
  • Pelvic physiotherapy focuses on treating health complaints and conditions related to the pelvic area, such as urinary incontinence, pelvic pain, prolapse, sexual dysfunction and problems after childbirth. It is a specialization within physiotherapy and focuses on muscles, joints, nerves and other structures in the pelvic area. For more information click here.  
  • Do I need a referral for pelvic physiotherapy?
  • Pelvic physiotherapy is “directly accessible”. This means you do not need a referral from your doctor or specialist to make an appointment with us for pelvic physiotherapy.
  • What can I expect during pelvic physiotherapy treatment?
  • During a pelvic physiotherapy session, the therapist will discuss your medical history and perform a physical examination to better understand your symptoms. Depending on your specific situation, treatments may include pelvic floor muscle strengthening exercises, breathing techniques, relaxation exercises, manual therapy, biofeedback, and bladder and bowel health education.  For more information click here.
  • How many treatment sessions do I need?
  • The number of treatment sessions required varies depending on the nature and severity of your symptoms. Some people may benefit from just a few sessions, while others may need a longer treatment plan. Your pelvic physiotherapist will tailor a treatment plan based on your specific needs and goals.
  • Is pelvic physiotherapy suitable for men?
  • Yes, pelvic physiotherapy is suitable for men. Men can also have health complaints in the pelvic area, for example urinary incontinence, pelvic pain, erectile dysfunction or pain during sex.   A pelvic physiotherapist can help to relieve symptoms such as these or other pelvic related problems. 
  • Can pelvic physiotherapy help with a pelvic floor prolapse?
  • Yes, pelvic physiotherapy can help reduce symptoms due to pelvic floor prolapse.   Through specific exercises and treatment techniques, the pelvic physiotherapist can strengthen the muscles around the pelvic area and reduce symptoms. 
  • Can pelvic physiotherapy help with pregnancy-related complaints?
  • Yes, pelvic physiotherapy can help with various pregnancy-related complaints, such as pelvic pain, back pain, urinary incontinence and prolapse.   Your pelvic physiotherapist will tailor a specific treatment plan based on your specific needs, problems and goals. For more information click here.
  • Is pelvic physiotherapy painful?      
  • No, pelvic physiotherapy generally does not have to be painful. Your therapist will respect your boundaries during the treatment and try to make you as comfortable as possible.   Some treatment techniques, such as manual therapy or techniques aimed at relaxing the muscles, may cause some temporary mild discomfort. However, the therapist will try to minimalize this as much as possible.
  • Is an internal examination always necessary during an intake/treatment with a pelvic physiotherapist?
  • No, an internal examination is not necessary, but it can provide useful information about the cause and possible treatment. If an internal examination is indicated, this will of course always be discussed with the patient. For more information click here.
  • Is pelvic physiotherapy reimbursed by health insurance?
  • Pelvic physiotherapy is not reimbursed by the basic health insurance but by the supplementary health insurance. The exact number of treatments that are reimbursed depends on your health insurance and the indication for the treatment. Consult your policy conditions or contact your health insurer for specific information. A one-off reimbursement for nine pelvic physiotherapy treatment sessions is covered by your health insurance for complaints of urinary incontinence.  You will, however, need a referral from a doctor to be eligible for this one-off reimbursement.  The costs are considered a part of your mandatory excess. 

Movement pain or other complaints?

Make an appointment at one of our practices to get advice and/or treatment.

Practices in Amsterdam

Plexus - Saxen Weimarlaan
Willemspark - Oud Zuid
020 - 662 71 03
More info
Plexus - Museumkwartier
Museumkwartier - Oud Zuid
020 - 662 13 07
More info
Plexus - Spui
Spuistraat 239/1
020 - 673 71 68
More info
Plexus - Fresh
De Pijp - Zuid
020 - 673 71 66
More info
Plexus - Lutmastraat
De Pijp
020 - 237 65 99
More info
Plexus - Jordaan
020 - 303 82 22
More info
Plexus - Minerva
020 - 66 26 192
More info
All our physiotherapists and manual therapists are listed in the KNGF central quality register.